International AntiCounterfeiting Coalition (IACC)
October 15, 2021
Type of Position
How to Apply/Contact
Please send a resume, cover letter, and 2 writing samples to firstname.lastname@example.org by November 30, 2021.
About the IACC
Comprised of approximately 250 corporations, trade associations, and professional firms, and founded over 40 years ago; the IACC is the world’s oldest and largest organization representing exclusively the interests of companies concerned with trademark counterfeiting, piracy, and the related theft of intellectual property.
IACC members include many of the world’s best-known brands from a broad cross-section of industries such as luxury goods and apparel, automotive, consumer goods, entertainment, pharmaceutical, and other product sectors.
We are a lean and highly operational organization, and the leading voice for companies on counterfeiting issues. Through engaging in issue advocacy, law enforcement training, events, strategic partnerships and collaborative programs at the national and international level, we build bridges and creative solutions to fight the ever-growing issue of IP theft around the world.
We are a fast-growing organization looking for an energetic, team-oriented, and motivated professional to grow with us. The Program Analyst will be an important contributor in one of our major IP enforcement programs – the IACC MarketSafe SME Program developed in collaboration with the Alibaba Group. The Program Analyst will provide hands-on support to small and medium-sized companies looking to enforce their intellectual property on Alibaba’s e-commerce platforms by helping to process infringement complaints and providing Chinese language support. We are looking for candidates who are a self-starter and are eager to learn new skills. If you are looking to start a career and you thrive in a team-oriented environment, we’d love to hear from you.
The Program Analyst role is executed under the supervision of the Program Manager, Operations. Responsibilities include:
JOB POSTING – PROGRAM ANALYST
● Process participant submissions: Review and ensure all participants’ submissions are made in accordance with operational guidelines. Process complaints, disputed claims in accordance with program protocols. Track relevant deadlines and participants’ responses. Effectively communicate with English-speaking participants on operational issues related to submissions. Report and escalate issues to the Program Manager.
● Data entry and translation: Enter data, provide translation from Chinese to English, and update information in the Program Portal to ensure timely reporting to participants. Process data accurately and efficiently. Report trends to Program Manager. Track key data points as directed.
● Participant communication and engagement: Coach participants on the submission process as needed. Respond to operational questions and communicate with participants as needed to ensure a positive Program experience.
● Network mapping: Update, refine and maintain the program’s network mapping and target selection processes. Coordinate with Program Manager to incorporate relevant information and observations. Develop framework for implementation of selection process. Incorporate input from the IACC team and service providers.
Required: Fluent in both English and Mandarin Chinese
Preferred: Experience in data analytics
Required: Bachelor’s degree
Required: One year of work experience (including internship experience)
The IACC offers generous benefits to eligible employees including health insurance, dental and vision insurance, life insurance, 401k and 401k matching, long and short-term disability, and paid time off.
The International AntiCounterfeiting Coalition is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.