Career Center

Program Analyst

Organization

International AntiCounterfeiting Coalition (IACC)

Date Posted:

May 18, 2020

Category

Other

Type of Position

Full-Time

Education Requirement

Bachelor's

Experience Requirement

1-2 Years

How to Apply/Contact

Please send resume, cover letter, and at least 2 writing samples to iacc@iacc.org

Apply Now

Description/Details

About the IACC 

Comprised of approximately 250 corporations, trade associations, and professional firms, and founded over forty years ago; the IACC is the world’s oldest and largest organization representing exclusively the interests of companies concerned with trademark counterfeiting and the related theft of intellectual property.
 
The members of the IACC represent a broad cross-section of industries and include many of the world’s best-known brands in the apparel, automotive, consumer goods, entertainment, pharmaceutical, and other product sectors. The IACC is committed to working with government and industry partners in the United States and abroad to strengthen IP protection by encouraging improvements in the law and the allocation of greater political priority and resources, as well as by raising awareness regarding the enormous—and growing—harm caused by IP violations.
 
As the leading voice for companies on counterfeiting issues, the IACC engages in issue advocacy, provides training to law enforcement and customs agencies, and develops targeted programs to help trademark owners protect their rights, at the national and international level.
 
Position Description
 
The Program Analyst’s primary duty is to provide operational support for the IACC MarketSafe® Program – one of the association’s major online enforcement initiatives. Each IACC MarketSafe® Program Analyst acts as the primary interface between their assigned rights-holder participants and the Program. In this role, the Program Analyst is responsible for data entry, participant tracking, Chinese-to-English translation, daily communication with participants, and other operational support. Attention to detail and strong data entry, customer service, and time management skills are paramount. The Program Analyst also provides support to the Program Manager and the Counsel and Vice President – Corporate Strategy, as necessary.
 
Responsibilities:
  • Process participant submissions: Review and ensure all participants’ submissions are made in accordance with operational guidelines. Process complaints, disputed claims in accordance with program protocols. Track relevant deadlines and participants’ responses. Effectively communicate with English-speaking participants on operational issues related to submissions. Report and escalate issues to Program Manager.
  • Data entry and translation: Enter data, provide translation from Chinese to English, and update information in the Program Portal to ensure timely reporting to participants. Process data accurately and efficiently. Report trends to Program Manager. Track key data points as directed.
  • Participant communication and engagement: Coach participants on the submission process as needed. Respond to operational questions and communicate with participants as needed to ensure a positive Program experience.
Language Requirement
 
Fluent in both English and Chinese
 
Travel
 
The position may entail light travel.
 
Location
 
The position will be located in Washington, D.C.
 
Application Instructions
 
Please send resume, cover letter, and at least 2 writing samples.
 
Other Information
 
The IACC is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age disability.

 

 


View all job listings