Career Center

Program Manager

Organization

International AntiCounterfeiting Coalition (IACC)

Date Posted:

May 15, 2020

Category

Other

Type of Position

Full-Time

Education Requirement

Bachelor's

Experience Requirement

3-5 Years

How to Apply/Contact

Please send resume, cover letter and at least 2 writing samples to iacc@iacc.org by June 1, 2020.

Description/Details

About the IACC

Comprised of approximately 250 corporations, trade associations, and professional firms, and founded over forty years ago; the IACC is the world’s oldest and largest organization representing exclusively the interests of companies concerned with trademark counterfeiting and the related theft of intellectual property.

The members of the IACC represent a broad cross-section of industries and include many of the world’s best-known brands in the apparel, automotive, consumer goods, entertainment, pharmaceutical, and other product sectors. The IACC is committed to working with government and industry partners in the United States and abroad to strengthen IP protection by encouraging improvements in the law and the allocation of greater political priority and resources, as well as by raising awareness regarding the enormous—and growing—harm caused by IP violations.

As the leading voice for companies on counterfeiting issues, the IACC engages in issue advocacy, provides training to law enforcement and customs agencies, and develops targeted programs to help trademark owners protect their rights, at the national and international level.

Job Brief
We are a fast-growing organization and are looking for an energetic, team-oriented, and motivated professional to grow with us. The Program Manager will be overseeing and executing two programs – the IACC-Amazon Program and IACC Task Forces. He/she will also be tasked with other future special projects as appropriate. The Program Manager role is a very external facing position, which requires him/her to interact with a wide range of internal and external stakeholders. Therefore, we are looking for candidates with exceptional communications, organizational, and analytical skills.
 
Responsibilities for the IACC-Amazon Program
The Program Manager will oversee and execute the IACC-Amazon Program - one of the association’s major online enforcement initiatives. In this role, the Manager is responsible for coordinating and implementing all operational aspects of the program, managing relationships with participants, Amazon and partner associations, as well as identifying and resolving issues as they arise in conjunction with Counsel and Vice President of Corporate Strategy. It is critical that the Manager fully understands all aspects of the Program and takes the initiative to learn about Amazon’s IP complaint process and IP issues relevant to online enforcement in order to effectively handle issues of concern.
 
  • Contract Management: Maintain Contract database for Program, track contract terms and renewals, and update contracts to account for program developments as-needed, under supervision of Counsel and Vice President - Corporate Strategy.
  • Participant Management: Act as the main contact for interested and current program participants. Assist with onboarding and offboarding processes. Work with participants to identify target issues. Work with Amazon to develop reasonable solutions that meet participants’ needs and Amazon’s objectives, in consultation with Counsel and Vice President – Corporate Strategy. Track resolution process and update participants as-needed.
  • Participant Engagement: Coordinate and host bi-monthly check-in calls with each participant brand and Amazon. Facilitate dialogue and issue resolution. Track progress and outcomes of action items. Provide updates to Counsel and Vice President – Corporate Strategy.
  • Amazon Engagement: Coordinate and conduct bi-weekly team calls with Amazon to discuss ongoing action items and process issues.
  • Process Participant Escalations: Ensure participants understand the escalation process and operational guidelines. Identify and develop a resolution plan to address out of scope escalations in consultation with the Counsel and Vice President – Corporate Strategy.
  • Communications and Events: Work with Vice President – Chief of Staff and Counsel and Vice President – Corporate Strategy to draft, develop and execute program communications and materials. Host program information sessions and participant feedback sessions.
  • Other operational support: Coordinate and execute partner association engagements under supervision of Counsel and Vice President- Corporate Strategy. Develop updates for program forms to accommodate new features/expansion, and coordinate implementation of the same.
Responsibilities for IACC Task Forces
The IACC is forming ad hoc Task Forces at the request of its members, which are important avenues for companies to exchange information and potential areas of cooperation on specific counterfeiting and piracy issues. The Program Manager will be responsible for overseeing and providing support to these Task Forces. The Manager will be the key liaison point between the Task Forces and other project teams in the IACC.
  • Strategic Oversight and Guidance: Provide feedback and suggestions to Task Forces regarding topics and projects under discussion. Ensure Task Force activities are aligned with the IACC’s mission and objectives. Identify synergies between Task Force goals/projects and IACC programs/initiatives. Report and communicate Task Force status and any issues of concern to the IACC Vice President - Chief of Staff. Assist the Task Force with developing project implementation processes based on available IACC resources
  • Operational Support: Assist the Task Forces with setting up conference calls as needed and keeping a file of documents, minutes, and other materials exchanged within the Task Forces. Help motivate and keep the Task Force members “on track” with reminders on follow up items, due dates or deadlines that the Task Force members have set. Participate in each conference call.
  • Communications: Draft and send internal and external communications as needed regarding the Task Forces.
Requirements
  • Excellent communications, organizational and writing skills
  • Adeptness at issue resolution
  • Experience in managing multiple large groups
  • Ability to work independently as well as with a team
  • Relevant experience in intellectual property
  • JD degree (preferred)
  • International mindset
  • Service oriented
  • Strong discipline and dependable
Travel
The position may require travel when it is safe to do so.
 
Location
The position will be located in Washington, D.C.
 
Other Information
The IACC is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age or disability.
 
Application Instructions
Please send resume, cover letter and at least 2 writing samples to iacc@iacc.org by June 1, 2020.

 


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